Are you looking to launch or advance your career in customer operations? Eclerx, a global leader in providing high-end data analytics and process management solutions, is currently hiring for the position of Analyst – Inbound Chat – Customer Operations in Pune, India. If you're passionate about customer service, have strong communication skills, and want to work in a dynamic, fast-paced environment, this could be the perfect opportunity for you.
About Eclerx
Eclerx is known for offering innovative solutions to global companies across various industries, including finance, telecom, retail, and technology. With a focus on delivering operational excellence, Eclerx provides cutting-edge services in data management, analytics, and process automation to help businesses achieve their goals. As part of their growth strategy, Eclerx is looking to expand its Customer Operations team with skilled professionals who can contribute to their mission of delivering outstanding service.
Pune | Full-time (FT) | Customer Operations
Shift Timings – US Shift |Management Level – Analyst| Travel Requirements - NA
Job Description: Inbound Chat – Analyst
As a Customer Care Executive for the Inbound US Chat Process with a focus on Sales and Upselling, you will be responsible for delivering outstanding customer service to customers in the United States and also selling products and services to increase revenue. You will be the first point of contact for customers who reach out via chat with inquiries, and your primary goal will be to ensure that their needs are addressed, their questions are answered, and their interest in purchasing products and services is captured.
Key Responsibilities:
- Responding to incoming chats from customers in a professional and courteous manner.
- Engaging customers in conversation to understand their needs and concerns, and to provide accurate and timely information about products and services, pricing, and promotions.
- Proactively seeking opportunities to upsell and cross-sell products and services to customers.
- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
- Meeting or exceeding individual and team sales targets.
- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.
Requirements:
- Excellent written communication skills in English.
- Previous experience in a customer service and sales role, preferably in a chat or online environment.
- Ability to multitask, prioritize, and manage time effectively.
- Strong problem-solving skills and the ability to think on your feet.
- Comfortable working in a fast-paced environment.
- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
- Familiarity with basic computer skills and knowledge of CRM systems.
Education:
- Bachelor's degree in any field is preferred.
If you are a people-person with a passion for delivering outstanding customer service and have the necessary skills and experience to drive sales and upselling in a chat environment, we encourage you to apply for this exciting opportunity.
About the Team
eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
Why Eclerx?
Working at Eclerx offers several benefits:
Professional Growth: Eclerx offers a dynamic and challenging environment that fosters learning and career advancement. You’ll gain valuable experience in a variety of customer service-related tasks while working with cutting-edge technology.
Collaborative Culture: Eclerx prides itself on fostering a positive, inclusive, and team-oriented culture where employees feel supported and valued.
Competitive Salary and Benefits: Eclerx offers a competitive salary and benefits package, ensuring employees are well-compensated for their hard work.
Work-Life Balance: With flexible work hours and a supportive environment, Eclerx ensures that employees have the necessary work-life balance.
How to Apply? Apply Now 🥰
If you’re interested in joining the Eclerx team as an Analyst – Inbound Chat – Customer Operations in Pune, now is the perfect time to apply! Here’s how:
- Visit the Careers Page: Go to the Eclerx official website or the job portal where the position is listed.
- Submit Your Resume: Make sure to highlight your communication skills, customer service experience, and any relevant qualifications.
- Prepare for the Interview: Be ready to showcase your problem-solving abilities, customer service approach, and technical skills during the interview.
Eclerx is excited to welcome motivated individuals who are eager to make a difference in the customer service domain. This is a fantastic opportunity to join a growing team that values dedication, teamwork, and continuous improvement.
Conclusion
If you're passionate about customer service and want to join a reputed company like Eclerx, this opportunity is for you. With ample growth prospects, a positive work culture, and a competitive salary, Eclerx offers a fantastic platform for those looking to build a successful career in customer operations. Apply now for the Analyst – Inbound Chat – Customer Operations role and start your journey with Eclerx Pune today!
